Returns

We've made it simple for you to initiate an ONLINE RETURN HERE.

Step 1: Enter your order number and email and select your item(s) to return.

Step 2: Get an email confirmation.

Step 3: Send it back to us within 15 days.

Once your return has been authorized, you will receive simple step-by-step instructions and a prepaid shipping label via email.

A return must be requested within 45 days of the ship date, after which merchandise must be sent back within 15 days and received by us thereafter.

Merchandise must not be worn, washed, dyed, or altered.

Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund, or may not qualify for a refund. In these cases, the item(s) will be returned to you.

Certain items are marked as not refundable or final sale and are not eligible for returns (ie. gift cards, stickers, patches).

For all orders, original shipping and handling charges are not refundable.

For all returns, a shipping fee will be deducted from your refund; the amount deducted will be determined on a case-by-case basis.

Unfortunately, we currently only offer returns. Apologies for the inconvenience!

Please allow 6-12 business days for us to receive your return. After which, it may take up to an additional 3-5 business days for us to process your return (i.e. issue your refund). Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2-3 additional business days for those funds to be posted to your account.

It is best if you mail your return back as soon as possible, but you have up to 15 days to ship your item(s) back so that they are received on time.

When initiating your return, you will be given the option to receive your refund as credited back to your original form of payment or as a gift card that you can use for future Ni De Mama purchases.

If you believe your item is damaged or incorrect, please contact us within 90 days of your order date instead of using our return portal and we will personally resolve the issue. Please include your order number or have it available and include photos if possible.

Gifts can be returned the same way as a normal order, however, the email notifications and refund/gift card will be linked to the original purchaser's email.