Returns

We've made it simple for you to initiate an ONLINE RETURN HERE.

Step 1: Enter your order number and email and select your item(s) to return.

Step 2: Get an email confirmation.

Step 3: Send it back to us within 15 days.

Once your return has been authorized, you will receive simple step-by-step instructions and a prepaid shipping label via email.

A return must be requested within 45 days of the ship date, after which merchandise must be sent back within 15 days and received by us thereafter.

Holiday Return Policy: Orders from 11/27 - 12/30 can be returned within 60 days of the ship date.

Merchandise must not be worn, washed, dyed, or altered.

Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund, or may not qualify for a refund. In these cases, the item(s) will be returned to you.

Certain items are marked as not refundable or final sale and are not eligible for returns (e.g. gift cards, stickers, patches, personalized items).

For all orders, original shipping and handling charges are not refundable.

For all returns, a shipping fee will be deducted from your refund; the amount deducted will be determined on a case-by-case basis.

Unfortunately, we currently only offer returns. Apologies for the inconvenience!

Please allow 6-12 business days for us to receive your return. After which, it may take up to an additional 3-5 business days for us to process your return (i.e. issue your refund). Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2-3 additional business days for those funds to be posted to your account.

When initiating your return, you will be given the option to receive your refund as credited back to your original form of payment or as a gift card that you can use for future Ni De Mama purchases.

Gifts can be returned the same way as a normal order, however, the email notifications and refund/gift card will be linked to the original purchaser's email.